Refund Policy

All Pathshala OS subscription fees are non-refundable except as expressly provided in this Refund Policy. The binding text lives in §6 of the Master Services Agreement; this page is a plain-language summary for Institute owners and finance teams.

The following may be refunded if you file in time (see §3):

• The most recent new subscription charge — the very first charge after signup.
• The most recent renewal charge — i.e., a monthly or annual renewal that was processed in the last 24 hours.
• An upgrade charge processed in the last 24 hours, refundable on a pro-rated basis once we account for the higher tier that was active during that window.

• Any charge older than 24 hours.
• Recording-overage charges (metered usage you have already consumed).
• Stripe / Razorpay / payment-processor pass-through fees.
• SMS, voice, or other per-message third-party usage charges.
• Custom-domain SSL fees we paid on your behalf to a registrar or CA.
• Applicable taxes (we remit these to the government on your behalf).
• Setup, onboarding, or professional-services charges once the work has started.
• Charges where the Institute has materially breached the MSA or AUP (e.g., abuse, fraud).

To request a refund, send an email from the Institute owner's email on file to:

admin@pathshala.co

Include:

• your Institute name and slug;
• the Stripe invoice or charge ID (visible at Dashboard → Account → Billing);
• the reason for the request.

The email must be received within twenty-four (24) hours of the time Stripe posted the charge. Requests submitted later will not be honoured, regardless of reason, except where mandatory consumer-protection law in your jurisdiction requires otherwise (see §7).

• We acknowledge every refund request within two (2) business days.
• If approved, the refund is issued to the original payment method.
• Approved refunds typically appear on the Institute's statement within five to ten (5–10) business days, depending on the issuing bank and card network.

You can cancel auto-renewal at any time from Dashboard → Account → Billing. Cancellation takes effect at the end of the current billing period; you keep access until that period ends. We do not pro-rate refunds for the unused portion of a period, but we also do not delete your data — you can return at any time. See our data-retention rules for what happens after cancellation.

Nothing in this Refund Policy limits any mandatory consumer right you may have under local law. Examples:

• EU/UK distance-selling withdrawal. Where applicable, individual consumers (not businesses) in the EEA or UK may have a 14-day withdrawal right. By requesting immediate access to the Service you may waive this right; the binding text is in the MSA.
• India. The Consumer Protection Act 2019 provides separate remedies in cases of deficiency of service.
• United States. Card-network chargeback rights remain available; we ask that you contact admin@pathshala.co first so we can resolve the issue directly.

For refund requests: admin@pathshala.co.
For billing questions: admin@pathshala.co.
For legal questions about this Policy: legal@pathshala.co.